Service Manager PERFORMANCE
Service Manager: The Most Important Factor of Fixed Ops
Service manager performance is the single most important factor of fixed operations success. Production quality, production volume, process, customer satisfaction, repair order parts and labor sales penetration and profits are all very dependent on his experience and expertise.
Many service managers have little formal training and have learned their craft from the person who preceded them. Often the manager had been a service writer who was given a battlefield promotion.
I will apply my knowledge of the processes and procedures of a high performing service department to expose your service manager to better ways of operating. I will be 100% committed to your manager’s success and therefore to the success of your fixed operations.