Examples of Production System Components Analyzed are:
Is the Fixed Right the First Time score acceptable
Are promised times met
- Are the techs efficient?
- Is there unapplied time, if so why?
- Is the work distribution viewed as fair by the majority of your techs
Does the shop structure (central dispatch, teams, lateral support) work
Ancillary production systems observed:
- Car wash
- Loaner car
- Valet- Call center