Bill Hopf Consultant
An award-winning, results-driven Service Director with comprehensive experience
managing fixed operations of three dealerships concurrently, with emphasis on service operations. Generated $30 million in revenue per year through service, parts, and body shops alone. Recognized repeatedly for excellence in growing business and exceeding all customer service expectations. Management and sales experience enhanced by a BBA degree
Honors & Awards
“Elite of Lexus” Departmental Award (14 years)
Buick’s “Best in Class” Departmental Award
Lexus Master Certified Parts and Service Manager (13 years)
ASE Master Technician (1996)
GRIFFIN MANAGEMENT, INC., Greenwich, CT
Service Director, Lexus of Greenwich, Lexus of Mt. Kisco, Greenwich Infiniti, 1991 – 2013
Supervised six managers overseeing total staff of 125. Developed and implemented standard operating procedures for all service departments in every dealership. Managed all facilities.
Grew the service department at Lexus of Greenwich from the initial 2 at start-up in 1989 to 29 in 2008.
Implemented a second shift to increase customer satisfaction
and accommodate demand.
Overcame space limitations by adding and operating second
remote shop in Port Chester, NY.
Ensured compliance with labor laws in both Connecticut
and New York as well as federal regulations.
Experienced with ADP DMS including Drive and Service Edge.
Service Manager, Putnam Buick Inc., 1989 – 1990
Service Writer/Warranty Administrator, Griffin Ford, Putnam Buick Inc., 1977 – '89
Town & Country Motors Inc. (Purchased by Griffin Management), Greenwich, CT 1975 – '76
Service Writer/Warranty Administrator