I am an award-winning, results-driven Service Director with 25+ years of comprehensive experience as manager of fixed operations for three dealerships concurrently, with an emphasis on service operations.
5 Steps to Profits
Over my "lifetime" career in the auto dealership industry I have identified 5 key disciplines needed for the successful management of fixed operations -- all focused on sustained performance levels and profitabilty.
"...his leadership, creativity and problem-solving abilities are what made our Service Department so successful."
President - Lexus of Greenwich,
Lexus of Mt. Kisco, Greenwich Infiniti
Practical Fixed Operations SOLUTIONS
Is your service department under performing
or is it not progressing to the next level?
Are profits below your expectations?
Is customer satisfaction poor? Are they
not coming back?
Is the department disorganized and inefficient?
With 25+ years of hands-on dealership experience, I have encountered numerous challenges and successes as a fixed operation expert. I can help you increase productivity, raise customer satisfaction, grow profits, and more.
I give you my personal assurance that the practical recommendations I make regarding
your fixed operations challenges will provide significant and measurable improvements to your
bottom line – with minimal disruption of your ongoing operations.